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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

Five Rules for Successful Remote Sales With Bitrix24 CRM

In this article, we are going to talk about the current trends and challenges of the consumer market while also focusing on the transition from physical sales to remote sales using Bitrix24 CRM.

13 min

March 11, 2024

Customer Success

Bitrix24 for Healthcare: Streamlining Patient Management and Communication

From solo practices to large healthcare facilities, explore how Bitrix24 can be tailored to revolutionize your patient management and communication.

10 min

March 11, 2024

Customer Success

Proactive Customer Service: 9 Tips for Anticipating Needs and Exceeding Expectations

With so much technology to make it simple, there’s no excuse not to have proactive customer service. When put into practice correctly, you build strong client relationships, increase loyalty, and keep that customer churn to a minimum.

10 min

February 9, 2024

Customer Success

10 AI Tricks to Revolutionize & Automate Help Desk Management

From automated chatbots to predictive analytics, we're going to introduce you to a wealth of techniques and strategies that you can easily merge into your customer support workflows. Join us as we dive into our 10 AI tricks to revolutionize and automate help desk management

11 min

February 7, 2024

Customer Success

9 Simple Effective Client Management Skills to Practice

Customer service has come on leaps and bounds in recent years. However, whether it’s the overused “the customer is always right”, or having a dedicated customer success department, one thing is for sure — clients are at the center of every business.

5 min

January 18, 2024

Customer Success

8 Benefits Of Implementing a Live Chat On Your Website

You might have noticed over the past few years that phone-based customer service is being replaced — quite rapidly — by live chat websites. Whether you’re a fan of them or not, it’s a good idea to think about why companies are making this switch.

5 min

January 18, 2024

Customer Success

How to Write a Business Proposal [Examples + Template]

This article, will help you to understand what a business proposal is and how you will be able to write such an offer. Also, we will provide some examples of business proposal ideas and business proposal templates for better understanding.

10 min

January 18, 2024

Master AI through these 10 prompts

Enter your email to download a comprehensive list of the most essential AI prompts.

Success stories

Paula Vidal Poleto

We use Bitrix24 to manage our projects from beginning to end, with everyone in the team having access to which step each project is in.

1 min

Julius Botha

Bitrix24 provided us with a single, streamlined platform that gave us full visibility and improved reporting across the business.

1 min

Ashok Srinivas

With Bitrix24, we have experienced a significant improvement in our communication workflows, enabling our team to operate more efficiently.

1 min

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Product insights

From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack

This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.

13 min

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

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