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Website widget
Live chat
Enable a live chat widget for your website to communicate with your visitors and provide instant customer support. If it's a returning customer, the conversation will be saved to the respective lead or deal in your CRM. If it's a first-time visitor, a new entry will be automatically created.
24/7 live chat widget
Canned replies
Rules and routing
Integrated with CRM
Routing and conversation transfers
Use the default settings or create a custom set of rules to manage, route, and distribute customer chats among your team members.
Conversation rating
Every conversation via the web chat widget can be rated by a customer and/or your team supervisor. The data is shown inside the Contact Center in your Bitrix24 CRM.
Canned replies
Create a set of canned replies for your free chat widget. They can be used to keep customers on hold when your support team is not available.
Ready to use live chat in Bitrix24?
Messengers
Add popular messengers to the live chat widget for your Bitrix-24 made website to offer your site visitors more ways to connect with your brand.
WhatsApp, Telegram, Viber
Facebook Messenger
Integrated with CRM
Customizable widget design and layout
Mobile-friendly
Supports all popular messengers
You can choose to add any (or all) of these messengers to your messenger widget: WhatsApp, Telegram, Viber, and Facebook Messenger.
Integrated with CRM
Every conversation is saved to your Bitrix24 CRM. For returning customers, conversations are added to the respective lead or deal. For first-time visitors, a new entry is created in CRM.
Customizable widget design and layout
You can configure the free chat widget color scheme, placement on the website, appearance (instant or with a delay), working time preferences, and more.
Ready to integrate messengers with Bitrix24?
What makes Bitrix24 better than 99% of other solutions on the market?
- Replaces all your current SaaS solutions
- Free forever for unlimited users
- Easy to migrate your data from other systems
- Integrated with all your favorite services and apps
- Used, loved, and trusted by 15,000,000+ organizations worldwide
- 100% flat fee: predictable costs, no per-user pricing
Callback request
Enabling a callback form on your website widget allows you to get a potential client's phone number and quickly call them back.
Free callback widget
Custom text, fields, and layout
Integrated with CRM
Integrated with telephony
Mobile-friendly
Custom text, fields, and layout
Using our CRM form designer, you can configure the callback form layout, fields, text, placement on the website, and other parameters.
Integrated with CRM and telephony
When a site visitor leaves their phone number in the callback form, you receive an incoming call. When you pick it up, an outgoing call is made to the client. All the information is saved to CRM.
Never lose a client
Callback widget forms are a great way to retain your customers and increase your website or landing page conversion rate.
More than just website widgets
Explore the full potential and amazing capabilities of Bitrix24.
Integrations
Bitrix24 comes with several dozen integrations available in Bitrix24 Market. You can also create your own apps using our REST API.
Ready to get started?
Used and trusted by over 15,000,000 organizations around the world, Bitrix24 is a perfect choice for your business
Start for free Request assistance from Bitrix24 partners