CONTACT CENTER

All-In-One Communication Platform

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Bitrix24

The variety of communication channels customers use is overwhelming: email, telephone, social media, instant messengers, web forms, live chats - it is easier to get in touch but harder to sustain relationships. When you are drowning in the barrage of messages coming from different sources, Bitrix24 will help you to stay calm, sort through the clutter, remain informed, and build deep personal connections.

Bitrix24 Features

When picking a CRM management software for your company, communication must be at the forefront. Some great features that Bitrix24 offers include the following.

CRM Web Forms

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Capture more leads with CRM web forms on your website, available through the Bitrix24 CRM software

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Live Chat

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Engage with your site visitors with a live chat feature. They can ask questions or get immediate help straight from a company representative. Bitrix24 users also have access to bots and AI for chatting capabilities.

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Integration with Social Networks

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Manage all your communications from inside the CRM software. You can even link and manage all of the company’s social media profiles.

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Built-in Telephony

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Connect with leads, customers, and co-workers from anywhere in the world with the free built-in Telephony. Get a free virtual phone number for your business too.

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IVR

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Use interactive voice response (IVR) to make phone calls easier to manage for callers. Callers can use their voice to navigate phone menus. Companies can have access to these services through Bitrix24.

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Queueing and Routing

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Bitrix24 CRM management software helps with queueing and routing calls with fewer employees. Now, even small businesses can feel like they have a customer call center.

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Phone Call Recording

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Having CRM software that records phone calls is a great way to manage communication. All communication, even phone call recordings, is in one place.

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HD Video Conferencing

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With Bitrix24, you can have videoconferences in HD quality with customers and team members. Feel together even when you can’t meet face to face.

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Email Server

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Keep all emails stored on an email server for easy review. Our CRM management software allows teams to stay up-to-date on all communications with leads and clients.

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Bots and AI support

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Small businesses can stretch their resources with bots and AI support. Use them to chat with customers on your site and keep all communication stored in the CRM software.

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Mobile App

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Take our CRM software on the go with the Bitrix24 mobile app. Now you can stay connected from anywhere.

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  • CRM Web Forms

  • Live Chat

  • Integration with Social Networks

  • Built-in Telephony

  • IVR

  • Queueing and Routing

  • Phone Call Recording

  • HD Video Conferencing

  • Email Server

  • Bots and AI support

  • Mobile App

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Bitrix24

“It (Bitrix24) includes tools for project management, customer support, internal communications, and even website building. Despite offering such a wide range of features, Bitrix24 is incredibly affordable, and offers a flat monthly price for an unlimited number of users.”

TechRadar

Benefits of Bitrix24

Some of the benefits your company can expect from the Bitrix24 CRM software are:

  • All conversations in a single place

  • Connect with customers through their preferred channel

  • Keep it casual and converse in social media and messengers

  • Collect customer data in CRM web forms

  • Save and retrieve all data with ease

  • Create instant connections in website live chats

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Bitrix24 FAQ

What is Bitrix24?

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Bitrix24 is an online workspace designed to be used by a group of people for sales, marketing, project management, and other activities. It features CRM, tasks, chats, online meetings, and 30+ more tools.

How do I get started with Bitrix24?

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To create an account, all you need to do is enter your email address, confirm it, and that’s it! Your Bitrix24 account is ready to use.

How much is Bitrix24?

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Bitrix24 has 5 membership plans:

  • FREE. Unlimited users, free forever, limited functionality.
  • BASIC. Up to 5 users, Rs. 1,990/mo, great for small businesses and sales teams.
  • STANDARD. Up to 50 users, Rs. 4,990/mo, perfect collaboration for your entire company.
  • PROFESSIONAL. Up to 100 users, Rs. 9,990/mo, maximum sales and business process automation.
  • ENTERPRISE. Up to 10,000 users, starting from Rs. 19,990/mo, digital transformation tools for large businesses and enterprises

Please note that all of our plans are flat-rate, which means you can keep adding more and more users within your plan limit and still pay the same amount of money per month.

What devices can I use Bitrix24 on?

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You can use Bitrix24 in any browser, as a desktop app (for Windows or Mac), or as a mobile app (for iOS or Android).

Will my data be safe with Bitrix24?

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As safe as can be. Bitrix24 stores data in 17 data centers and 600 servers in North America and Europe, depending on the country you are in. All of our data collecting and handling procedures are fully GDPR-compliant.

What are the access levels in Bitrix24?

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Here they are:

  • Employee/user. All new invited users are granted the “employee” position by default, if not set differently by the administrator.
  • Head of a department. These will have extended access permissions to the account. For example, such users will see their subordinate's tasks work reports.
  • Administrator: the user who has been granted administrative access to the account.
  • Extranet user: marked with the Extranet icon and have limited access to your account.

What makes Bitrix24 better than 99% of other solutions on the market?

  • Replaces all your current SaaS solutions
  • Free forever for unlimited users
  • Easy to migrate your data from other systems
  • Integrated with all your favorite services and apps
  • Used, loved, and trusted by 15,000,000+ users worldwide
  • 100% flat fee: predictable costs, no per-user pricing
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Integrations

Bitrix24 comes with several dozen integrations available in Bitrix24.Market. You can also create your own apps using our REST API.

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See why 15 million companies rely on Bitrix24

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