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Customer Success

Written by both our team members and guest experts, these articles will help you discover the ways to get the most out of your customer service.

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Customer Success

10 Alternatives to Zendesk for Comprehensive Customer Service

In this article, we’re going to run through 10 of the best Zendesk alternatives, covering their capabilities, strengths, weaknesses, and what kind of companies will get the best use out of them.

11 min

June 29, 2024

Customer Success

Top-27 Cold Calling Scripts for Real Estate Agents

In the real estate industry, cold calling is one of the most efficient lead generation techniques. To get you started, here you can find highly effective real estate cold call scripts for various situations that will help you connect with potential clients.

29 min

June 6, 2024

Customer Success

Customer Relationship Management. Best CRM for IT

Since business and trade have moved to the internet, it is becoming increasingly more difficult to find and retain customers and compete with the increasing numbers of service providers. In this article, we shall discuss the significance of effective CRM practices for successful business operations, particularly in the IT sector.

12 min

March 11, 2024

Customer Success

8 Popular Mobile and Social Media Messaging Apps to Implement into Your Service Strategy

Get to know the brief characteristics and competitive advantages of eight messaging apps that are highly popular on a global scale. We will help you feel comfortable to make an informed and impartial decision on which of these solutions you would prefer to use.

6 min

March 11, 2024

Customer Success

Chatbot Technology: Creating a Virtual Assistant on Your Webpage

It is becoming quite common for online enterprises to use a chatbot platform to communicate with their clients these days. Here, we shall highlight the benefits of having a chatbot on your site and discuss its types and functions.

9 min

March 11, 2024

Customer Success

16 Helpdesk Software Solutions to Build a Long-Lasting Relationship With Your Customers

As your business grows, having an appreciation for and understanding of the benefits of getting a helpdesk software will take your business to the next level. Here are the best helpdesk software solutions to consider.

12 min

March 11, 2024

Customer Success

Improve Customer Service with Technology: Trends and Tools

Let's explore how cutting-edge tools and the latest trends can be harnessed to deliver exceptional customer service. So if you want to keep your audience happy without burning out your team, let’s dive in.

10 min

March 11, 2024

Master AI through these 10 prompts

Enter your email to download a comprehensive list of the most essential AI prompts.

Success stories

Paula Vidal Poleto

We use Bitrix24 to manage our projects from beginning to end, with everyone in the team having access to which step each project is in.

1 min

Julius Botha

Bitrix24 provided us with a single, streamlined platform that gave us full visibility and improved reporting across the business.

1 min

Ashok Srinivas

With Bitrix24, we have experienced a significant improvement in our communication workflows, enabling our team to operate more efficiently.

1 min

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Product insights

From Tech Debt to Holiday Cheer: The B2B Guide to a Cloud-Optimized Tech Stack

This new report uncovers the 2026 technology priorities shaping business performance, from eliminating technical debt to adopting AI-native systems, Intelligent Automation, and Autonomous Agents. Discover the strategic roadmap leaders need to accelerate growth in the AI era.

13 min

The Emoji Economy: A Bitrix24 Study on How Emojis Shape the Digital Workplace

Explore the emotional pulse of the digital workplace. From regional emoji trends to positivity spikes during the workweek, discover how digital tools, reactions, and expressive communication boost employee engagement, collaboration, and workplace culture across the globe.

10 min

Switching from Spreadsheets to CRM: Impact on Businesses

This article explores the challenges faced by businesses that do not use a CRM, the benefits of making the switch, and how users of the free plan of Bitrix24 CRM have experienced improvements in their operations.

7 min

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