Stay connected with InformUnity: chat & feedback
The app is automatically installed with our industry solutions:
It opens a support chat for quick assistance, with a feedback form also available.
We perform support in Open lines chat. You can reach us via:
The chat right in your Bitrix24 (the link opens a chatbox in your Bitrix24).
The chat at our site informunity.us (the icon in the right bottom corner opens a chatbox). After the start of the dialog enter your email so that you could receive a notification about our reply and the communication history even after you close tab with the chat in your browser.
The first way is the most convenient one: you will always find our reply and the communication history in your Bitrix24 Messenger. But for the link to work in a Bitrix24 Self-hosted, you must have all necessary modules installed and the account must have connection with the outer world. If the first option does not work for one reason or another, please proceed with the second one.
Please note that we do not provide technical support via phone or email.
If you haven't received a prompt response, please wait for us to reply. We work from 9 am till 6 pm Moscow time (GMT+3), Mo-Fri.
We care about your feedback and do our best to answer all of your questions. Text us :)
The support app is available on the portal immediately after installing these solutions:
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