RingCentral Telephony

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RingCentral is an intuitive platform for voice, video meetings, team messaging, and collaboration.

The integration app allows you to take and place calls from Bitrix24 using RingCentral app.
The call time, duration, and recordings get mapped to your CRM client records after a call is finished.

Prior to configuring the integration app make sure that your RingCentralplan includes access to APIs.

Learn more about the app.

The app works with Bitrix24 commercial plans only.
Free plan users can test it during the trial period and then upgrade to a commercial subscription.

Version 5
Optimized application code for registration and calls completion

Version 4
Fixed error with uploading large mp3 recording files.
All RingCentral numbers can be registered as incoming lines.
Security updates.

Version 3
Improved security, fixed minor bugs.

Version 2
This is the second version of RingCentral integration with Bitrix24 CRM.  We added the ability to automatically connect the manager responsible  for the call when the Callback CRM form is submitted. Also the app now  handles call forwarding correctly. The errors of the previous version  have been fixed, including the compatibility check of the user's  RingCentral account with the requirements of the application.

If you are facing an issue or would like to receive some more information about the app, kindly contact Bitrix24 support team. Our Integrations support team will be happy to assist you in queries of any kind.

We also recommend to go through the steps described in this article to troubleshoot common issues which may affect the app's functioning.

Learn about installing and setting up the app in our helpdesk article.