Cold Calling Scripts for Sales with Professional Contact Center

Bitrix24 is software with a free CRM system and in-built contact center. It has all tools to support full customer journey from lead, that you can capture from a various communication channels, to a closed deal and further. Try the best customer relationship and telemarketing platform used by over 10 million companies worldwide!

IMPORTANT! As of January 1, 2021, telephony options are available only to Bitrix24 commercial plan users. Please see Bitrix24 pricing page for current information.

Bitrix24 is the best customer relationship and telemarketing platform used by over 10 million companies worldwide. It supports incoming calls, outbound calls, IVR, automatic dialer, call recording, voice broadcasting and much more. Nobody else will give you as much for free as Bitrix24. And there are even more features for cold calling, for example, canned replies, conversation rating for supervisors and clients, call forwarding and others.

If you want to have a sales script designer inside Bitrix24 to support your B2B and B2C sales, there is an application CallHelper, developed by our partner Kit Media. You can integrate it with Bitrix24 and use normally. This app lets you create your own library of the best-selling sales scripts and train new agents, who aren’t experienced in cold calling and cold sales.

In addition to a contact center with various communication channels, Bitrix24 comes with a free in-built CRM, where you can store all leads that you get. And free collaboration and task management tools, cross-integrated with a CRM. There is also a free website builder with unlimited web forms and live chat widget. Get contact details from all possible sources and process them in your CRM. Communicate freely in your Bitrix24. Available in the cloud or on-premise. There are desktop and mobile app or access from any internet browser.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic features

  • In-built telephony
  • Phone number renting
  • Sip connector
  • Inbound and outbound phone calls
  • Call logs and reports
  • Free CRM
  • Works worldwide
  • Mobile app (iOS/Android)
  • Desktop app (PC, MacOS)
  • Any Internet browser access


  • Voicemail
  • Call queue
  • Call recording
  • Call waiting/on hold
  • Call transfer
  • Call forwarding to another agent/ another device
  • Employee extensions
  • Rent Renting local and mobile numbers 
  • Set relay phone number
  • Use your existing number (connect PBX)
  • Unlimited lines per number
  • Unlimited numbers per account
  • Learn more

Call center CRM

  • Calls from CRM
  • Clients connected to assigned managers automatically
  • Client information visible during phone call
  • Create new lead during phone call
  • Create new lead for each missed call
  • Call scheduling
  • Learn more

More than just a call center

  • Chats, calls, videoconferences
  • Task management
  • Document management
  • Marketing campaigns
  • Website builder
  • Live chat widget
  • Helpdesk
  • Web form creator
  • Learn more
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
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