The Best Customer Support Software with Contact Center

Bitrix24 offers the best online customer support software. No matter the size of your business you can try Bitrix24 100% free. Process and handle customer requests from any communication channel inside a single Bitrix24 account. Configure queueing and routing options and use different reports to evaluate support team efficiency.

Process and handle customer requests from any communication channel like email, website live chat or web forms, social networks and messengers inside a single Bitrix24 account. 

Configure queueing and routing options: set a separate queue for every communication channel, set conversation transfers between managers, configure canned responses, wait time rules and many more great options.

All interactions via communication channels are logged into your Bitrix24 CRM. Automatically a new lead will be created if the client is not found in the CRM system. The history of all interactions is then saved and can be accessed by a supervisor as well as employees with access rights.

Bitrix24 customer support software provides several kinds of reports to evaluate support team efficiency. Reports include activity by channel, date, average response time, satisfaction rate or you have the option to create a custom report.

Take Bitrix24 for a test drive today.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

  • Free for unlimited users 
  • Free 5 GB online storage included
  • Unlimited users
  • Working groups and chats
  • Unlimited tasks and subtasks
  • Checklists and task sequences
  • Document management
  • Calendars and event scheduling
  • Time tracking
  • Learn more

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Powerful Analytics

  • Custom reports
  • Dashboards
  • Sales pipeline
  • Sales funnel
  • Expected sales
  • Agent activity reports
  • Unpaid invoices
  • Lead sources (marketing channels)

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Communication and Collaboration

  • Knowledge management
  • Company structure
  • HR tools
  • Project and workgroups
  • Document sharing and processing
  • Configurable access permissions (creation, editing, viewing, publishing)
  • Clocking in/out, time management
  • Unlimited free task management
  • Workload management
  • Calendars and scheduling
  • Learn more

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Online Document Storage

  • Company knowledge bases
  • Workgroup/project knowledge base
  • Multiple knowledge bases
  • Mind Maps
  • Wiki
  • Polling and discussions
  • Bitrix24.Drive (5 GB storage free)
  • Access permissions
  • Mobile, desktop and any device access
  • Navigation search

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Social Knowledge Sharing

  • Searchable private and public chats
  • Audio and video calls, videoconferencing
  • Online video recording
  • Employee directory and profiles
  • Photo and video sharing
  • Customizable employee profiles
  • Contact information (phone, e-mail, social profiles)
  • Company-wide announcements
  • Company news
  • Company info with weekends, holidays, working time parameters, general rules

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For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
12,000,000+ organizations have chosen Bitrix24