CRM email integration
- Lead creation from incoming emails
- Shared email inboxes
- Bulk emails (email marketing)
- Email automation
- Email triggers
- Email statistics
- More
Free multichannel CRM
CRM telephony integration
- Incoming and outbound calls
- Call recording
- Call routing
- IVR
- Voicemail
- Number rental (local, international, toll-free)
- Voice broadcasting (robocalling)
- Call transcription
CRM live chat integration
- Free built-in live chat
- Conversation routing
- Greetings and canned replies
- Contact information capture
- Reports and statistics
- Chat bots
Messengers and social networks
- Facebook and Facebook Messenger
- Telegram, Viber
- Slack
- Microsoft Bot Framework
CRM web form integration
- Free web form builder
- Free form templates (contact, feeback, support)
- Call back request form
- Forms with online payments
- Opt-in (term acceptance) checkbox
- Embeddable
- Third party form integrations (Jotform, Google, etc.)
On-Premise
Bitrix24 is available in cloud and on-premise with source code access. You can install it on your own server and customize as necessary.
API
API and REST API are available both for cloud and on-premise editions of Bitrix24.
Integrations
Bitrix24 comes with several dozen integrations available in Bitrix24.Market.
You can also create your own apps using our REST API.
