What is customer service automation?

The term customer service automation designates a process of significantly reducing or entirely eliminating human labor when assisting clients.
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What does customer service automation include?

Customer service automation tools featured in modern CRM and helpdesk software include:
  • Intelligent routing
  • AI chat bots
  • Knowledge base
  • Canned responses
  • Customer self-service portal
  • Workflow automation
  • IVR (interactive voice response)
The reason why customer service is being increasingly automated is that it helps to lower labor costs and also improves customer satisfaction and servicing speed.

Customer service automation in Bitrix24

If you are looking for a simple and powerful customer service automation tool, consider Bitrix24. With chatbots, telephony, IVR, knowledge bases, and workflow automation on board, Bitrix24 is a perfect tool for any business.




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