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This module will connect your Bitrix24 CRM and Twilio accounts, enabling you to receive inbound SMS to your CRM.
You will also be able to send and receive SMS in a continuous chat thread if you set up Open channels.
How the SMS module works with CRM entities:
When there is an inbound twilio SMS, our module searches through the CRM entities that were selected in the module settings for a match.
If there is a match, the inbound SMS will be saved to that CRM card.
If there are several matches, the inbound SMS will be saved to all of them.
If there is no match, a new CRM entity will be created and the inbound SMS will be saved to it.
and the responsible person for the CRM entity and the users set to receive incoming SMS will be notified.
How the SMS module works with Open channels:
When there is an inbound SMS, the Open Channel dialog opens. You will be able to receive inbound SMS in the dialogue and respond.
When you respond, the module sends your SMS to the client through the Twilio gateway.
We offer 14 DAYS FREE TRIAL, During which you have FULL ACCESS to all module features.
After the trial period expires, you have to buy a subscription to continue receiving SMS in your Bitrix24
A lifetime subscription is a One-time payment, no additional payments need to be made in the future.
When you purchase a Lifetime subscription, we can provide you with the source code to host on your own servers.
For more enquiries and to purchase the module, please send an email to firstname.lastname@example.org
Now the Twilio SMS to CRM application can work with Bitrix24 Open Channels.
You may add the application to the Contact Center and connect to Open Channels.
Upon receiving an SMS, the Open Channel dialog opens. SMS and MMS come into the dialogue.
When the operator answers, the application sends an SMS to the subscriber through the Twilio gateway.
In the settings of Twilio SMS to CRM there is a switch "Use Open Channels"
For the correct operation of outgoing SMS, specify the identifier (SID) from the twilio.com personal account in the Twilio SMS to CRM settings.
Please note that outgoing SMS in Twilio does not work in all countries.
Update! Numbers standardization in module "Twilio SMS to CRM"
TWILIO SMS TO CRM MULTIPLAYER UPDATE!
Get incoming SMS from Twilio into your CRM