You are using CRM Bitrix24.
You are using PBX or think about it.
Calltrix is a way to connect CRM and PBX.
Bitrix24 and FreePBX (free IP-PBX based on Asterisk)
What are you getting:
1. The call routed where you need to:
- An incoming call from the
client routed directly to the responsible user, who is
assigned in the client’s card in CRM.
- If the specified user cannot
answer the call for any reason (busy, not answering, not available), then
the call, following your settings, can go to the ring group, in queue, to
the mobile phone, etc.
2. You'll see all the clients information even before the conversation begins:
- At the beginning of the
conversation, the user sees a pop-up card before picking up the phone. All
customer information: calls, emails, messages, notes ...
- The name and number of the
caller is displayed on the phone. Regular phone set or softhpone.
3. Not one call will be lost:
- If the incoming call is not
answered, a Task will be created for the responsible user. Thus, the call
will not be lost. The task has a deadline (for example, 3 hours) and an
- For new clients, a Lead will be
created and a responsible person will be assigned (a specific user or
person who answered the call)
4. Call recording
- All calls are recorded in CRM,
even if your computer is turned off.
- All conversations are recorded
with the ability to listen to them later.
5. Call as you like
- You can call the client by
clicking on the phone number in the client card in CRM
- You can call the client simply
by dialing a number on the phone, in any format. A smart program will find
a client in CRM.
- In both cases, all information
will be recorded in CRM.
1. It works fast !!
The main difference between Calltrix and other similar solutions -Calltrix works fast. Why?
- To process each call, PBX need
to make several requests to CRM. This may take 1-5 seconds.
- Calltrix duplicates some
clients data from CRM to database of your PBX. The data is updated every
time in the background and is kept up to date
- When you receive a call, you do
not lose a few seconds while the PBX is “negotiating” with CRM, and the
client is listening to the beep. Instant data access!
2. Works even with unstable internet
- Due to the fact that many of
the necessary data from CRM is already stored directly in your PBX (see
above), the client’s call will be correctly routed even if the lost
connection to CRM
- In case If the data is not
found locally, and the Internet is absent, the call will not be lost, but
will routed according to the rules you configured.
- You still have both outgoing
and incoming communication, even without the Internet.
3. Easy installation and setup
- Installing and configuring is
simple, it does not require special knowledge and programming skills.
- Install the application for
- Install the application for the
PBX via the FreePBX graphical interface and make several settings
according to the instructions.
4. And more
Сallback from website
Try Calltrix 24 days for free
Then, the price is about 25 euro per month
see detailed description on the website calltrix24.com
Calltrix - integration Bitrix24 and Asterisk (FreePBX).
Everything is like everywhere, but there are differences :)
Installing and configuring is simple, it does not require special knowledge and programming skills.
Just use step by step instructions.
- Install the application for Bitrix24.
- Install the application for the PBX via the FreePBX graphical interface.
- Make several settings according to the instructions.
Detailed description at the link belowcalltrix24.com