Asterisk-connector Itgrix (free)



Asterisk-connector Itgrix (free)

from Itgro
Free
Install
  • Updated: 09/04/2019
  • Published: 04/27/2016
  • Installations: 703
  • Version: 2
  • Description
  • Versions
  • Support
  • Install
  • CRM Bitrix24—customer communications management system. It helps you to sell more.
    Itgrix allows you to integrate Bitrix24 CRM with your Asterisk based PBX system.

    Take control over phone sales with Asterisk-connector “Itgrix”.


    Itgrix main goals:

    1. To keep complete and objective call history in CRM, which helps to not miss clients and improve the quality of telephone sales.

    2. To save managers’ time when executing routine tasks.

    3. To keep the reliability of telephony (your PBX works independently of Bitrix24).


    How it works

    • One-click client calls (click-to-call). Don't waste time dialing. Click on the client number in the CRM, your phone will receive an incoming call, pick up the phone and wait for the connection with the client.

    • All incoming and outgoing calls are recorded in CRM.

    • A Lead or Contact is automatically created for unknown numbers, even if the portal page is closed in the browser.

    • All missed calls are recorded and the “Call back” task is created. Control the tasks execution order—don’t lose Leads.

    • Clients are automatically connected to personal managers (auto call distribution).

    • Pop-up call window in Bitrix24 for all employees who received the call. Your manager will see which Contact is calling and Deals connected to it. He can open the Contact details or the Deal details in one click.

    • The client name is displayed on the IP phone screen or in the SIP phone window.

    • The Head of Sales can see call statistics using Bitrix24 reports and graphs.

    • The Sales manager can find his last calls among the Bitrix24 chat rooms and call the client in one click, or find them on the page “Calls details” in Telephony Bitrix24.

    • Call recording is attached to the client card immediately upon the end of call.
      Recording usage examples:
      - The Sales manager can restore the agreement with the client;
      - The Head of sales can check and improve the sales script;
      - He also can resolve a dispute by listening to the recording.


    How to start

    1. Install this application in Bitrix24.

    2. Install the server-side application: followthis guide


    Itgrix advantages

    • You keep all functionality and logic of your Asterisk-based PBX system.

    • Customization interface is implemented that allows you to modify the integration logic:
      - black and white lists;
      - phone number correction;
      - complement the Lead or Deal with the data fr om the call;
      - different responsible for missed calls on different trunk;
      - individual customization is possible for a fee.

    • A variety of call statistics tools in Bitrix24 are available.

    • You can choose wh ere to store call recordings: on your server or in Bitrix24 in mp3 format.

    • Static calltracking — correspondence between external numbers (trunks in Asterisk), called by the clients and call sources in Leads or Contacts in Bitrix24 (in free version the only source “Call” is available, and not limited for a fee).

    • Free English-speaking technical support is always ready to help with integration and technical issues when using the connector.

    • Tested Itgrix-connector load is 8 500 calls per day.

    • The cost does not depend on the number of managers (in free version only two managers available).


    Technical features

    • Asterisk 1.8 and above, pure Asterisk / FreePBX / Issabel / Elastix (if other PBX system please consult our tech support).

    • The server application can be installed either on the server with Asterisk or on the self-hosted Bitrix24 server, or on a third-party server that is suitable for technical requirements.

    • Telephony (your PBX) works independently of Bitrix24, managers receive calls on their phones or softphones even if Bitrix24 does not work. Later you can download calls for any period (Itgrix will process them in Bitrix24: register, save in history, create Leads/Contacts, etc.).

    • Supported on any Bitrix24 commercial plan, including the self-hosted (You only need an active license)!

    • Supports automatic calls and callbacks from the site.

    • Supports Follow me, Devices&Users modes in PBX.

    • Integration via Bitrix24 REST API, without VoIP traffic.


    Limitations of the free version
    (enough for a small company and for testing large integrations):

    • 2 users;

    • 1 trunk (external number) and 1 call source;
    • call records upload in B24;

    • only basic customizations.

    Full functionality is available for a fee. Contact us via any suitable way:


    How to start

    1. Install this application in Bitrix24.

    2. Install the server-side application: follow this guide.


    Developer

    Itgro software company (© "Razumnye resheniya" LLC)

    Since 2010 we have been developing online stores, b2b portals, mobile applications.
    Since 2015, we have been integrating Bitrix24, 1C, Asterisk, and other internal systems.
    We also install and configure Asterisk if needed.
    Our website

  • Version 2

    • Application widget was added.

    • Now a support chat bot welcomes You after installation in Bitrix24.


    New features:

    • Repeat sales mode support.

    • Support for two CRM modes: Simple (Deals + Contacts; no Leads) and Classic (Leads → Deals + Contacts).

    • Creating new tasks for missed calls.

    Version 1

  • FAQ for admins and troubleshooting articles

    Contact us via

    Working hours: 08:00 - 17:00 Moscow Time (UTC+3).
    Weekends: Saturday, Sunday.

    1. Install this application in Bitrix24.

    2. Install the server-side application: follow this guide.

    We can install and configure Asterisk-connector for a fee ($99).
    Remote access to the portal and Asterisk server is required.
    Extra trial period is included.

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