Virtual Call Center Software With Number Rental
Already being a part of Bitrix24, our Telephony requires no additional software or hardware - just your laptop and a headset. Rent as many local numbers as you need to equip your sales team and start calling!
Reach out to your clients in the most organic way - just give them a call from your local Bitrix24 phone number! As you’re speaking with a client on the phone, you can easily update their profile on the go in your Bitrix24 CRM and get ready to close the deal!
Bitrix24 is a complete VBMA suite capable of call tracking, call routing and forwarding, call screening, call transcription, call recording, and pretty much anything else that has the word “call” in it and can be automated.
Thanks to the integration with Bitrix24 CRM, every call you make or receive can be recorded and added to the respective deal card. Incoming calls are automatically forwarded to a sales rep responsible for a particular lead or client.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
Basic Features
- Inbound phone calls (free)
- Outbound phone calls (from $0.01/minute)
- Automatic dialer, IVR
- Call logs and reports
- Works worldwide
- Access from home
- Mobile app (iOS/Android)
- Desktop app (PC, macOS)
Free Hosted PBX
VoIP call center software with CRM
The fact that Bitrix24 free virtual call center comes with a CRM gives you a number of advantages. You can start calling right away after importing your client or prospect list, without having to spend time on setup and integration.
To make a new phone call, all you have to do is click. When existing client calls, he or she will be automatically routed to the assigned manager. New callers and missed phone calls can be automatically added to CRM as new leads. Client records are displayed during phone conversations and notes can be added in the process as well. Flexible access rights allow the Bitrix24 administrator to limit each agent only to their leads or create a 'free for all’ lead list.
Virtual Collaboration Platform
One thing that really sets Bitrix24 apart from all other virtual call center solutions, is the fact that it comes with 35+ virtual office tools. Helpdesk (available in self-hosted editions only), employee chat, task and project management, quotes, document management, file sharing, email server, videoconferencing, group calendars, private social network, and many other tools are at your disposal. And if you'd like to install Bitrix24 on your own server or play around with source code, you can do that too.
