Best Phone System For Small Business

Bitrix24 is a professional call center with PBX and international phone number renting. But it is also mature CRM, other communication channels, website builder, web forms, live chat, a number of internal collaboration tools and marketplace integrations.
Bitrix24 is a virtual phone system created specifically for small businesses that works in 43 different countries, including the USA, Canada, UK and Australia. You can rent local ($4/mo), toll-free ($6/mo) and international phone numbers ($11/mo) or connect it to your own PBX (office or virtual) in order to use your existing phone number(s).

The range of features available to you is identical to what a regular office phone system gives you – caller ID recognition, redirecting, employee extensions, call queues (aka call management or call cascading), intelligent call routing, canned responses, voice mail, call transfers, greetings, holding, call forwarding, call to all available agents (simultaneous call distribution), call recording (including recording warning message), call analytics and so on.

Unlike other virtual phone systems, Bitrix24 comes with a free CRM in the kit. This means that calls from existing clients are automatically routed to managers assigned to that customer and that deal. The manager can easily see a history of interaction with a particular client or a prospect. New sales managers can listen to past recordings in order to familiarize themselves with existing clients. Future calls can easily be scheduled in the Bitrix24 calendar. With all these features, no wonder Bitrix24 is a virtual phone system for small business #1.

Register now or check out videostelephony and CRM manual for a quick start or contact Bitrix24 partner near you for a demo.

* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.

Basic Features

  • Voicemail
  • Call queue
  • Call recording
  • Call waiting/on hold
  • Call transfer
  • Call forwarding to mobile
  • Employee extensions

Virtual Call Center

  • Calls from CRM
  • Clients connected to assigned managers automatically
  • Client information visible during phone call
  • Create new lead during phone call
  • Create new lead for each missed call
  • Call scheduling


Unlimited CRM

  • Full CRM integration
  • Calls from CRM
  • Call recording
  • Auto dialer
  • Create new lead during call
  • Call logs and reports


Cold Calling Tool

  • Automatic dialer
  • Rent local phone number (US and UK)
  • Works worldwide
  • Call waiting/on hold
  • Employee extensions
  • Unlimited numbers per account


Powerful Analytics

  • Import call lists (CSV or Excel)
  • One click calls
  • Incoming and outbound calls
  • See client info during call
  • Add notes during call
  • Create leads for missed calls automatically
  • Flexible access rights for different agents


For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
12,000,000+ organizations have chosen Bitrix24