Multichannel contact center

Communications

Tasks and projects

CRM

Contact center

Websites

Contact center

Many channels, one contact center

Social networks
Mobile messengers
Email
Telephony
Website live chat
Website forms

Queueing and routing rules

Separate queue for each channel
Routing rules
Custom design
Canned replies
Bot support
Wait and display rules

Contact center reports

Activity by channel
Activity by day/time
Average response time
Client satisfaction
Supervisor ratings
Custom reports

Marketing and sales

Email marketing
Bulk SMS
Mass messaging
Client targeting on social networks
Sales automation

On-Premise

Bitrix24 is available in cloud and on-premise with source code access. You can install it on your own server and customize as necessary.

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API

API and REST API are available both for cloud and on-premise editions of Bitrix24.

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Integrations

Bitrix24 comes with several dozen integrations available in Bitrix24.Market.
You can also create your own apps using our REST API.

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What else can Bitrix24 do

Communications

Tasks and Projects

CRM

Contact Center

Websites

Communications

Your company. United.

Activity stream, group chat, calendars, workgroups and other collaboration tools at your disposal. Learn more

Tasks and projects

Get more done.

Gantt, Kanban, time tracking, workload planning, external users and more. Learn more

CRM

Grow your sales.

Improve conversion rates, automate marketing and serve your customers better with our free CRM. Learn more

Contact Center

Love your clients

Provide real time support via popular communication channels. Social networks, messengers, telephony, email or live chat. Learn more

Websites

Websites that sell

Stunningly beautiful websites and landing pages, ready to help you sell your products and services in minutes. Learn more

Create free site