If you are looking for an eCommerce CRM system with an extensive range of capabilities, Bitrix24 might be a great solution for you. This CRM includes a set of ecommerce tools that your company needs to run a successful business.
Bitrix24 allows you to build websites, landing pages, and online stores that integrate into the CRM system and sales automation tools. A visual editor and multiple industry-specific forms are at your disposal. With Bitrix24, creating a website for free has never been easier. Advanced analytics tools will help track customer path to purchase and better understand their purchasing habits. This opens up opportunities for running personalized promotion campaigns. Ecommerce CRM software surely helps attract and retain new customers, increase order frequency and value.
Websites and forms
The Bitrix24 eCommerce CRM platform enables you to create online stores, websites, and landing pages. You can design any form you wish using a block-based visual maker. Importantly, you do not require any coding skills for that.
When people fill out the forms online or make purchases, all this data is sent to the CRM system. If you do not wish to create a website, you can simply use webforms. Bitrix24 will host them for you and provide a link that you will be able to share.
Demand generation tools
The number of incoming leads can be significantly increased by using demand generation tools included in the Bitrix24 ecommerce CRM software. With these tools, you can see which sources generate most of your new leads and what percentage of them become your clients. Lead scoring helps you identify which prospects you most need to focus on.
Sales reports provide your marketing ROI calculations and period comparisons. Visualization of sales trends enables you to predict your future sales. The analytics tools can be customized, which makes it possible to create reports for any pipeline.
The program lets your clients order products or services online and make payments for them. It also shows the order status, which can be used for sending automatic notifications to your customers.
Taxes and discounts
The platform supports discounts, discount rules, and various types of taxes including VAT. For the majority of countries, the tax rates are already set up.
The currency converter is also available if there is a need to convert one currency to another. So this system is perfectly suitable for businesses that have customers all across the world.
Telephony and messaging
If you would like to explore the infinite possibilities of telephony, then Bitrix24 is just what you need. You can call your customers from your CRM without needing any additional equipment.
Already have IP PBX? Integrate it with Bitrix24 through SIP connection. This will allow you to keep your phone number and pay only for the outgoing calls at your current rate.
Voice-based automation includes such capabilities as call tracking, routing, transcription, and recording.
To provide client support, you can use telephony, messengers, website chats, and emails.
A range of canned responses makes it much easier to send the messages that you send often. Help reduce the workload on your team. You can also use Helpdesk for providing support. It organizes customer communication and allows companies to respond quickly.
Customer lifecycle management (CLM)
CLM measures various customer-related metrics. It describes all the stages that customers go through when interacting with a particular brand. Ecommerce CRM software allows you to keep the entire history of client interactions in one system. This analysis helps identify inactive customers and run reactivation campaigns.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.