1. Installation, Architecture, Modules
a. Product installation, Bitrix Environment
b. Basic definitions. Structure, objects, modules, components
4. Business Process Automation and Workflow
a. Workflow in Bitrix24 – Overview
b. Workflow module statuses, email notifications, change log
c. Business Processes in Bitrix24 – Overview
d. Business Processes for CRM, Lists, Documents, Stand-alone BPs
e. Business Process templates and the Visual Editor
f. Business Process Import / Export