Predictive dialer



Predictive dialer

from InformUnity
Free
Install
  • Published: 10/30/2018
  • Installations: 234
  • Version: 1
  • Description
  • Versions
  • Support
  • Install
  • The app lets you perform automatic calls to your client base.

    What you get

    With the Predictive Dialer app you can:

    • upload the calling base from .csv file;

    • balance the load on operators by sustaining the optimal quantity of calls on the line: set the frequency with which the system refers to the database to get the numbers list and the quantity of simultaneous calls on the line;

    • start/stop the automatic dialing process.

    Requirements

    • Bitrix24: Cloud (all plans) or Self-Hosted with active license;

    • FreePBX up from 13 version.

    How it works

    For the app to work correctly you should fulfill the following steps:

    1. form the calling base via .csv file (max 100 000 numbers for a calling round);

    2. set preferred conditions (calling interval and lines quantity);

    3. launch the calling round.

    In case of successful connection the system links the client to operators’ queue. If all operators are busy the script automatically puts itself on hold and gets back to calling in a set  interval of time. If a client is busy or unreachable his number is marked as an unreplied call and the script moves to the next number. Having reached the last number in the base the script stops its work.

    Price

    At the moment the app is being beta tested thus it's free for all users. We'll post the info on price and release date here, keep track of updates.

  • Version 1

    First version.

  • We perform our module support in Open line chat (a chat is opened in your Bitrix24 account).

    If you don’t receive a prompt response, please wait. We work from 9 am till 6 pm Moscow time (GMT+3), Mo-Fri.

    Also you can reach us via email fpbx@informunity.ru.

  • 1. Install the Predictive Dialer app in Bitrix24.

    2. Create an AMI user. Set the full rights to read and record.

    3. At the Settings bar in the app insert:

    • FreePBX address;

    • FreePBX port;

    • AMI user login;

    • AMI user password.

    Network configurations

    From To Port Protocol
    apd.informunity.ru FreePBXfrom application settings tab, by default 5038 tcp
    apd.informunity.ru Browser8081 wss
    Browserhttps://marketplace.informunity.ru/ 443 https
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