Supervisor Panel



Supervisor Panel

from InformUnity
Free
Install
  • Updated: 07/09/2018
  • Published: 04/27/2018
  • Installations: 1023
  • Version: 3
  • Description
  • Versions
  • Support
  • Install
  • The app allows the supervisor to monitor and control the operators’ work in real-time mode.

    With the Supervisor Panel you can:

    • check the operator’s status (occupied/free), his or her group or queue number;

    • assign or remove an operator to/from the queue;

    • put an operator on hold and back;

    • listen in on calls;

    • forward the call to another operator via interface;

    • get the call-center stats.


    Requirements

    • Bitrix24: Cloud or Self-Hosted editions with active key license;

    • FreePBX v.13 onwards.


    How it works

    The app receives users’ and other info — about the queues, ongoing calls, etc. — from Bitrix24 and Asterisk and displays it in a real-time mode.


    Price

    At the moment the app is being beta tested thus it's free for all users. We'll post the info on price and release date here, keep track of updates.

  • Version 3
    The app was shifted to service model (SaaS). As the result there's no need for the client to install an additional server NodeJS.

    Version 2
    Added openline for the first installation.

    Version 1
    Application first release

  • We perform our module support in Open lines chat. You can reach us via:

    1. The chat right in your Bitrix24 (the link opens a chatbox in your Bitrix24).

    2. The chat at our site informunity.us (the icon in the right bottom corner opens a chatbox). After the start of the dialog enter your email so that you could receive a notification about our reply and the communication history even after you close tab with the chat in your browser.

    The first way is the most convenient one: you will always find our reply and the communication history in your Bitrix24 messenger. But for the link to work in a self-hosted version of Bitrix24, you must have all necessary modules installed and the portal must have connection with the outer world. If the first option does not work for one reason or another, please proceed with the second one.

    Please note that we do not provide technical support via phone or email.

    If you haven't received a prompt response, please wait for us to reply. We work from 9 am till 6 pm Moscow time (GMT+3), Mo-Fri.

    We care about your feedback and do our best to answer all of your questions. Text us :)

  • 1. Install the application Supervisor Panel in Bitrix24. Give permissions for the app to access the Users and the Data Storage.
    • The app has demo-mode that works without connection to your PBX and lets you get acquainted with the app.

    2. Create AMI user, set full rights for reading and recording.

    3. In Supervisor Panel's Settings insert:

    • FreePBX address in free.pbx.host:5038 format;

    • AMI user's login;

    • AMI user's password.

    Network configurations

    From To Port Protocol
    https://acp.informunity.ru FreePBXfrom application settings tab, by default 5038 tcp
    https://acp.informunity.ru Browser8081 wss
    Browserhttps://marketplace.informunity.ru/ 443 https


    Troubleshooting

    • Failed connection with AMI — the system fails to establish connection with indicated FreePBX server. Check if the indicated host and port are correct, if the host is accessible and the port is open.

    • Failed AMI authorization — the connection is established but the authorization fails. Check if the login and password are correct. Also, check the rights settings for indicated AMI user.
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