With the Supervisor Panel you can:
check the operator’s status (occupied/free), his or her group or queue number;
assign or remove an operator to/from the queue;
put an operator on hold and back;
listen in on calls;
forward the call to another operator via interface;
get the call-center stats.
Bitrix24: Cloud or Self-Hosted editions with active key license;
FreePBX v.13 onwards.
How it works
The app receives users’ and other info — about the queues, ongoing calls, etc. — from Bitrix24 and Asterisk and displays it in a real-time mode.
At the moment the app is being beta tested thus it's free for all users. We'll post the info on price and release date here, keep track of updates.
The app was shifted to service model (SaaS). As the result there's no need for the client to install an additional server NodeJS.
Added openline for the first installation.
Application first release
We perform our module support in Open line chat (a chat is opened in your Bitrix24 account).
If you don’t receive a prompt response, please wait. We work from 9 am till 6 pm Moscow time (GMT+3), Mo-Fri.
Also you can reach us via email firstname.lastname@example.org.
2. Create AMI user, set full rights for reading and recording.
3. In Supervisor Panel's Settings insert:
FreePBX address in free.pbx.host:5038 format;
AMI user's login;
AMI user's password.
|https://acp.informunity.ru||FreePBX||from application settings tab, by default 5038||tcp|
Failed connection with AMI — the system fails to establish connection with indicated FreePBX server. Check if the indicated host and port are correct, if the host is accessible and the port is open.