Integration with IP-PBX Yeastar



Integration with IP-PBX Yeastar

from Atevi Systems
Free
Install
  • Published: 04/09/2020
  • Installations: 450
  • Version: 3
  • Description
  • Versions
  • Support
  • Install
  • The application provides simple and reliable integration of IP-PBX Yeastar S series with any Bitrix24 Сloud or On-Premise version. The application even works with Bitrix24 free version for 12 users.

    Yeastar Series S IP-PBXs are fully ready-to-use solutions, which are easy to set up and have a wide range of functions for efficient telephony in companies of various sizes.


    Advantages of the application
    1. Works on any version of Bitrix24 Cloud or On-Premise
    2. Works even on the most budget on-premise IP PBX Yeastar S20
    3. All the PBX setup is done in a simple graphical interface of the IP PBX Yeastar in just a few clicks. No editions are needed in the console or config. files.
    4. Integration does not load your PBX and Bitrix24, as external service converts conversations into .mp3
    5. With a detailed manual provided you can configure the integration even without the support of technical specialists.
    6. The application comes with technical support from the developer, which includes customization advice, and constant updates to the application under the latest versions of the Yeastar S Series IP-PBX firmware and Bitrix24 updates.

    Functionality
    1. Automatic lead creation for new customers (whose numbers are not yet in CRM, excluding internal employee numbers)
    2. Registering all missed calls (both for calls that have reached the internal number and those who hang up while listening to IVR)
    3. Raising the call card (lead/contact/company) at in/outbound call
    4. Outbound call by clicking on the phone number in CRM
    5. Automatic Case creation at the end of the conversation
    6. Attaching a Call Record to the Case
    7. Internal calls between short numbers are not recorded in CRM
    8. Registering the call type (outbound, inbound, inbound with forwarding)
    9. Record of call status (successful, missed, busy)
    10. Raising a card when making a direct call from an IP phone (if you do not call by clicking on the phone number in CRM, but simply dial the number on the phone)
    11. Processing group call scenarios (if a call is made to a group of internal numbers, then the call card is raised for all users of this group, but after one of the users picks up the phone, the card is minimized for all the others)
    12. Processing call transfer scenarios (if a call is forwarded, the card of the call is minimized from the user from whom the call left and appears to the user to whom the call is forwarded)
    13. Providing the statistics on the load on telephone lines
    14. Providing the statistics on the load on operators (users)
    15. Providing the statistics on missed calls

    Application cost
    • Monthly payment 39 USD/month.
    • Payment for 12 months is 25 USD/month.
    Trial period: 30 days.
    Then, you need to purchase a subscription, or the application will go into demo mode. Limitations of the demo mode include: integration of only one user (one internal number) and no technical support.

    For questions about the application purchase, e-mail to yeastar@atevisystems.com (the personal account for automatic payment will be realized soon)

    How it works
    The application implements the connection between the Yeastar IP-PBX and the CRM Bitrix24, and also converts audio recording files from .wav format on Yeastar IP-PBX into .mp3 format (Bitrix24 accepts recordings of conversations only in .mp3 format).
    This implementation allows you to remove a significant load from the IP-PBX processor, thus enabling Bitrix24 to be integrated even on the earliest IP-PBX Yeastar model S20.
    Important! Voice SIP traffic goes nowhere beyond your PBX. Your PBX is also responsible for routing calls. In Bitrix24 the following items are sent: REST API request for raising the call card, phone number and recording the conversation.
  • Version 3
    Two integration versions are working on the basis of this application: via AMI (outdated integration option supported by Yeastar S20) and via API (new more stable integration option, supported by Yeastar S50, S100 and S300).

    Upd ated module works via API interface, which allowed:

    • To increase significantly the reliability and failure-free operation of integration
    • To use smart routing functionality
    • To use CallTracking Bitrix24 functionality
    • To reduce the time for outgoing calls with the help of handset auto pick-up
    • To give an opportunity to manage the parameters of creating leads on new numbers

    Version 2

    Version 1

  • Application support is done by e-mail yeastar-support@atevisystems.com
    When applying by e-mail, please, provide URL-address of your Bitrix24
  • To setup the integration you need:
    1. IP-PBX Yeastar S20 or S50 or S100 or S300 with installed latest upgrades for integration via AMI
    2. IP-PBX Yeastar S50 or S100 or S300 with installed latest upgrades for integration via API
    3. Static IP Address
    4. Any edition of Bitrix24 Cloud or On-Premise
    5. Valid SSL certificate is required for Bitrix24 On-Premise

    The integration setup consists of three stages:
    1. IP-PBX setup
    2. Router configuration
    3. Bitrix24 setup

    Download the manual for settings the integration via AMI
    Download the manual for settings the integration via API
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