Pick an existing template or create a completely custom CRM form, using our web form builder. Integrated with our multi channel CRM and other Bitrix24 tools, this is the ultimate lead generation machine for your business.
Callback forms
Feedback forms
Self-registration forms
Custom forms
Most popular forms already exist inside Bitrix24 as ready-made templates – just pick the one you like, add/remove fields, and embed it onto your website.
Using our visual block-based editor, you can create a completely custom CRM form (fields, size, color, fonts, images, buttons, and more).
All of our forms are integrated with CRM and website builder by default, which means you can have a lead, contact, or deal automatically created every time a form is submitted.
Bitrix24 website widget is a great way to facilitate communication with your website visitors. Integrated with our CRM and site builder tools, it brings together various digital communication channels, including live chat, CRM forms, and a callback option.
Fully customizable
Integrated with CRM
Integrated with website builder
Omnichannel software
You can add, remove, and combine different elements to create an omnichannel chat. These elements include a CRM form, callback option, auto-welcome message, and more. You can also set the widget to appear during specific hours and on specific pages.
Don't limit your site visitors to just a live chat – you add more communication tools to your widget, including WhatsApp, Telegram, Instagram Direct, etc. and handle all client communication from a single omnichannel platform in your Bitrix24.
Every site visitor is a potential lead or even a deal. Thanks to the integration with our CRM, any submitted form, incoming call, message, or request can be automatically turned into a new lead/deal or added to an existing one.
Live chat is an essential tool that allows you to quickly and efficiently manage communication with your site visitors, do online sales consultations, and handle customer service requests.
Omnichannel customer service
Custom settings
Integrated with CRM and Contact Center
Chatbot integrations
Almost every parameter of our live chat can be customized, including color scheme, placement on the website, welcome/unavailable messages, access permissions, and more.
All the messages you receive via live chat are processed inside a single dashboard called Contact Center. Also, you can set the system to automatically create a lead/deal based on an incoming live chat message.
Our live chat can be easily enhanced with some serious AI capabilities by installing third-party chatbot solutions from Bitrix24 Market to provide quality omnichannel support to your clients.
Connect your WhatsApp and Telegram accounts to Bitrix24 and start communicating with your clients directly from our Contact Center. Add new leads and deals to your CRM automatically based on incoming messages.
Official integration
Supports Instant WhatsApp
Ideal for omnichannel e-commerce
Seamless lead generation
Start receiving messages from your clients directly to Bitrix24 Contact Center without using your own WhatsApp or getting their business account. It's convenient for both customers (to them, it looks like a regular WhatsApp chat) and you (no need to switch back and forth between apps).
When you connect your Telegram account to Bitrix24, every chat becomes a potential deal in CRM, complete with the client's name, phone number, and chat history. All of the incoming messages are handled by your sales reps from a single dashboard inside Bitrix24.
When a customer is willing to make a purchase, just pick the product from your catalog and generate a payment link so that the customer could easily pay online. The whole conversation is saved to the respective CRM deal.
Thanks to our integration with Instagram, you can provide a native shopping experience to your customers, managing all the interactions (including payments) directly inside Bitrix24.
Official Instagram integration
Integrated with Contact Center
Ideal for omnichannel sales
Integrated with payments
Connect your Instagram profile with just a few clicks and start scaling your business across Instagram like you never could before.
Customers can shop your products, make orders, and pay for them without leaving the app – all inside Instagram.
Manage the whole sales process inside the Bitrix24 CRM: reply to DMs, share product images, and send payment links.
Bitrix24 telephony allows you to rent local phone numbers, create internal phone number extensions for your employees, set up call queuing and forwarding, and more.
Make and receive calls 24/7
No additional equipment required
Integrated with your CRM
Omnichannel call center
Bitrix24 telephony features call tracking, routing, forwarding, screening, transcription, recording, and so much more.
Calls can be recorded and added to deals in CRM. Incoming calls are forwarded to a sales rep responsible for a particular lead.
You can run an automatic dialer, install a callback widget on your website, send callback requests, use voice broadcasts and SMS.
Connect your existing inbox and start receiving/sending emails right from your Bitrix24. Launch email marketing campaigns, turn incoming emails into deals/leads/contacts, and manage your client communications easily.
Connect up to 10 inboxes per user
Integrated with CRM
Email marketing (up to 250,000 emails/mo)
Automated email notifications
Every email you receive can be turned into a lead, deal, or contact and added to your CRM. If it's an existing client, you can email them right from a deal or lead, and view their response there as well.
Launch segment-based email marketing campaigns right from your CRM. Use our rules and triggers to set up automated email notifications and reminders based on the deal/lead status.
Set up custom access permission for each inbox you connect to make sure sensitive business data is well-protected.
Explore the full potential and amazing capabilities of Bitrix24 CRM.
Bitrix24 comes with several dozen integrations available in Bitrix24.Market. You can also create your own apps using our REST API.
Used and trusted by over 15,000,000 users around the world, Bitrix24 is a perfect choice for your business
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